Terms of Service

1. Agreement to terms

These Terms of Service ("Terms") are between you (and, where applicable, the organisation you represent) and Confidere ("Confidere", "we", "us"). By accessing or using Confidere in any way — including creating an account, capturing a note, or simply continuing to use the Service — you agree to be fully and unconditionally bound by these Terms, including any updates we make to them from time to time. If you do not agree, do not use the Service. If you're agreeing on behalf of a firm, you confirm you have authority to bind it.

2. Definitions

• Service — the Confidere applications, websites and APIs.
• Customer Data — content you submit, including voice notes, transcripts, insights and briefs.
• Account Team — the colleagues with whom you share memory under a given permission tier.
• Order — a subscription or order form for a paid plan.

3. The service

Confidere lets you capture short voice notes after meetings, turns them into structured, attributed insights, and assembles cited prep briefs from the memory you and your team have captured. We may improve, add or modify features over time; we won't materially reduce the core functionality of a paid plan during a paid term without notice.

4. Accounts & eligibility

Confidere is provided for business and professional use. You must be at least 18 and provide accurate registration details. You're responsible for activity under your account and for keeping your credentials secure. Notify us promptly of any unauthorised use.

5. Acceptable use

You agree not to: (a) capture or upload content you have no right to record or share, or that is unlawful; (b) record individuals where you lack a lawful basis or required notice/consent; (c) attempt to breach security, reverse-engineer, or disrupt the Service; (d) use the Service to build a competing product; or (e) use it to make automated decisions with legal or similarly significant effects on individuals. You're responsible for meeting your own confidentiality and notification obligations to your clients.

6. Your data & ownership

As between you and Confidere, you own your Customer Data. You grant us a limited licence to host and process it solely to provide and secure the Service, and as instructed by you or your firm. We process personal data as described in our Privacy Policy and, for firm customers, our DPA. We do not sell Customer Data and do not use it to train models. You can export or delete your data as described in those documents.

7. AI output

Confidere is designed to be grounded-or-silent: brief content is generated from your captured memory, cited to its sources, and marked as AI-assisted. AI output may still contain errors or omissions; it's provided to support your judgement, not replace it. You remain responsible for decisions you take based on it.

8. Plans, fees & trials

Paid plans are billed in advance per the applicable Order, in EUR, monthly, and are non-refundable except as required by law or expressly stated. Paid plans start with a 7-day free trial; a valid payment method is required at signup and will be charged when the trial ends unless you cancel beforehand — you can cancel anytime. The price in your Order controls. Trials are provided "as is" and may be modified or discontinued. Taxes are your responsibility unless stated otherwise.

9. Intellectual property

We and our licensors own the Service, including its software, design and trademarks. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Feedback you give us may be used freely to improve the Service.

10. Third-party services

The Service relies on sub-processors such as cloud infrastructure (Google Cloud, europe-west4) and EU-based speech/AI processing, listed in our DPA. Your use may also be subject to your app store's terms. We're not responsible for third-party services we don't control.

11. Availability & support

We aim for high availability and provide support appropriate to your plan; specific service levels, if any, are set out in your Order. We may perform maintenance and will use reasonable efforts to minimise disruption.

12. Warranties & disclaimers

We provide the Service with reasonable skill and care. Except as expressly stated and to the maximum extent permitted by law, the Service is provided "as is" without other warranties, including fitness for a particular purpose. We don't warrant that the Service will be uninterrupted or error-free, or that AI output will be accurate or complete.

13. Limitation of liability

To the maximum extent permitted by Dutch law, you use the Service entirely at your own risk, and Confidere is not liable for any loss or damage of any kind — including direct, indirect, incidental, special or consequential damage, lost profits, lost or corrupted data, missed opportunities, or business interruption — arising out of or in connection with the Service, any AI output, or these Terms, whether the claim arises now or at any time in the future and whether based in contract, tort, statute or otherwise, even if Confidere was advised of the possibility of such damage. The only liability we do not exclude is liability that cannot be excluded under Dutch law (such as liability arising from our own intent or willful recklessness); where, despite the foregoing, any liability of Confidere is nonetheless established, it is in every case limited to the fees you actually paid for the Service in the 12 months before the event giving rise to the claim.

14. Indemnification

You'll defend and indemnify Confidere against third-party claims arising from your Customer Data or your use of the Service in breach of these Terms, except to the extent caused by us.

15. Term & termination

These Terms apply while you use the Service. You may stop and close your account at any time. We may suspend or terminate access for material breach (with notice and a chance to cure where practicable) or where required by law. On termination you can export your data for a reasonable period, after which we delete it per our retention practices.

16. Governing law

These Terms, and any dispute or claim arising out of or relating to them or to your use of the Service (including non-contractual disputes or claims), are governed exclusively by the laws of the Netherlands, to the exclusion of any other law. The competent courts of the Netherlands — the District Court of Amsterdam (Rechtbank Amsterdam) — have exclusive jurisdiction, without prejudice to any mandatory consumer protections that may apply to you.

17. Changes & contact

We may update these Terms; material changes will be notified in-app or by email and take effect on the date stated. Continued use after that date means you accept the updated Terms. Questions: [email protected].